Our Customer Service team is on hand to help with any queries from our service users. You can reach them via the phone number or email below, or by completing our SYNLAB contact form.
Our capable team and Customer Service Coordinators assist with a wide range of Synnovis requests.
You can find more information about logistics here, or contact our customer services team below.
Synnovis Customer Services contact details:
Synnovis Customer Services
Friars Bridge Court
41- 43 Blackfriars Road
London, SE1 8NZ
Opening hours: Monday – Friday 08:00 – 18:00
Email here
Telephone: 020 4513 7300
FAQs
Synnovis Customer Services incorporates pathology support services for GP practices and community care in Bexley, Bromley, Greenwich, Lewisham, Lambeth and Southwark.
Patients must not contact us directly to obtain their own results; a healthcare professional will make contact with us. Synnovis Customer Services are not permitted to discuss or provide information directly to patients.
You can ask your GP to contact us and we will be able to provide these directly to them.
If you require escalation of a case all you need to do is reply to the last email received by Synnovis Customer Service regarding the case and request an escalation. You will need to include the reason for the escalation. This will then trigger the internal escalation process within Synnovis and be assigned to the appropriate manager for resolution.
