Our purpose
Through science, innovation and high-quality diagnostics, we make a positive difference to lives, health and wellbeing.
We are driven by science, innovation and making a positive impact on the health and wellbeing of the communities we serve. Every sample we process represents a patient who is trusting us to deliver accurate results to guide their treatment decisions.
Science for life, health and wellbeing is about using our expertise to improve health outcomes, decision-making and choices.
Our focus on Innovation helps us deliver a pioneering pathology service. Our scientific breakthroughs lead to tangible benefits for the patients we serve and the patients of tomorrow.
We are committed to delivering high quality services and actionable diagnostics, providing reliable results to support informed decisions. This focus on quality extends to continually improving both our services and user experience.
Our vision
By 2027, we will be recognised as the UK’s leading laboratory diagnostics organisation which has people, quality and innovation consistently at our heart.
We will be best known for:
- Our customer-centred approach
- Our commitment to colleague wellbeing, learning and development, and being a great place to work
- Providing high-quality, efficient and sustainable diagnostic services
- Scientific excellence and our contribution to advancing clinical and operational practice
Contributing to health outcomes worldwide
As a member of SYNLAB Group we are part of a global network which makes a positive difference to the lives, health and wellbeing of millions of people worldwide.
Our Values
Our values define who we are, how we behave and how we work. They represent the way we wish to be treated by each other, as well as setting out the approach and standards that our service users and partners can expect from us.
Customer-Centred
Everything we do is based on the needs of our customers and service users, whether they are patients, clinicians, organisations or other consumers. We always aim to provide an outstanding service.
Excellence
We strive for excellence in all we do and are committed to ensuring consistently high-quality services for our customers. We recognise that diversity is a strength and we seek to create an inclusive workplace so that everyone can thrive.
Innovation and Improvement
Working collaboratively, we actively seek ways to advance clinical and operational practice, and to improve upon what we do and how we do it. We take responsibility for developing ourselves and others, and we share learning and best practice.
Accountability
We take personal responsibility and ownership for making things happen. We acknowledge our mistakes and see them as an opportunity to improve.
Integrity
We can be trusted and are always open, honest and transparent. We live by our values and do what we say we will do.
Our strategic priorities
Exceptional employer – Colleagues feel dedicated, engaged and empowered. Everyone has a voice and feels valued, and we focus on employee wellbeing, diversity and inclusion, succession planning, career development and training.
Trusted service provider – We do what we say and customers trust us. All our services are consistently customer-focused, ethical and of high-quality.
Sustainable organisation – We will deliver on our Environmental Social Governance (ESG) ambitions, as well as achieve financial and operational sustainability.
Innovation, research and improvement – We will innovate and improve in collaboration with others, advance clinical operational practice, embed improvement across all services and become recognised thought leaders.
Growth and adding value – We will grow our services, explore new opportunities and add long-term value to stakeholders.
