SYNLAB UK & Ireland:

SYNNOVIS’ STATEMENT ON THIS WEEK’S CYBERATTACK

Published: 4th June 2024

Mark Dollar, Synnovis CEO said:

On Monday 3 June, Synnovis – a partnership between two London-based hospital Trusts and SYNLAB – was the victim of a ransomware cyberattack. This has affected all Synnovis IT systems, resulting in interruptions to many of our pathology services.

It is still early days and we are trying to understand exactly what has happened. A taskforce of IT experts from Synnovis and the NHS is working to fully assess the impact this has had, and to take the appropriate action needed. We are working closely with NHS Trust partners to minimise the impact on patients and other service users.

Regrettably this is affecting patients, with some activity already cancelled or redirected to other providers as urgent work is prioritised. We are incredibly sorry for the inconvenience and upset this is causing to patients, service users and anyone else affected. We are doing our best to minimise the impact and will stay in touch with local NHS services to keep people up to date with developments.

We take cybersecurity very seriously at Synnovis and have invested heavily in ensuring our IT arrangements are as safe as they possibly can be. This is a harsh reminder that this sort of attack can happen to anyone at any time and that, dispiritingly, the individuals behind it have no scruples about who their actions might affect.

The incident is being reported to law enforcement and the Information Commissioner, and we are working with the National Cyber Security Centre and the Cyber Operations Team.

We will share further updates as we know more, but regret that we are unable to respond to individual queries from the media at this time – thank you for your understanding.

Notes to editors:

  1. Synnovis is a pathology partnership between Guy’s and St Thomas’ NHS Foundation Trust and King’s College Hospitals NHS Trust, and SYNLAB, Europe’s largest provider of medical testing and diagnostics.
  2. The immediate impact is on patients using NHS services within the two partner hospitals, as well as GP services across Bexley, Greenwich, Lewisham, Bromley, Southwark and Lambeth boroughs

Media Enquires

For all media queries relating to the cyberattack please contact:
Telephone : +44 (0) 20 3077 0549
Email: [email protected]

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