Published: 20th August 2021
At SYNLAB we are committed to the highest quality in testing and diagnostic services. We undertake more than 45million tests in the UK and Ireland every year and, although issues are rare, we take any concerns raised extremely seriously. We are very sorry that there has been an issue with the controlled drug testing service we provide within one of our specific toxicology laboratories and we apologise to anyone affected.
As soon as concerns were raised, we initiated actions to remedy the situation, including voluntarily suspending our UKAS accreditation. We are always keen to learn and to improve and have been working with regulators and other partners to support a thorough investigation. We have been responding to findings of UK assessors and are pursuing the reinstatement of our accreditation.
Please be assured that this issue is limited to one specific service within the only SYNLAB laboratory where we undertake controlled drug testing for Road Traffic Act cases. If you have any queries or concerns about drug-driving samples tested by SYNLAB, please contact our customer services team on + 44 (0)1873 856688 or email [email protected].