SYNLAB UK & Ireland:

Phlebotomist Receptionist

  • Full Time
  • Permanent
  • Basildon, Essex
  • Salary: ££20,764.00-£21,318.00
  • AfC Banding: 2

We are looking to recruit a Phlebotomy Receptionist across Basildon and Thurrock University Hospital and Southend University Hospital. As a Phlebotomy Receptionist, you will be responsible for greeting patients entering the department, booking all patients in and giving advice and information for specimens and samples. In addition, you will direct patients to appropriate areas of the hospital, provide general assistance to the Phlebotomy team and provide a positive and friendly image to patients and other visitors, either in person or via the telephone.

Primary duties of the job

The Phlebotomy Service runs between 7.00 a.m. and 8.00 p.m. and will include a weekend rotation for Saturday, Sunday, and Bank Holiday work; therefore, flexibility is essential.

Other duties include:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the department.
  • Check patients’ details and what tests are requested; explain waiting and queuing arrangements to patients and give notice of waiting times.
  • Sign in all visitors to the department and notify the relevant person of the arrival of their visitor.
  • Receive and make telephone calls on behalf of the Phlebotomy Department as required; divert calls and take messages, ensuring the accuracy of detail and prompt appropriate delivery of messages.
  • Other departmental administrative tasks (for more information, please connect with the recruitment team)

Essential Skills and Experience

  • GCSE/ O level in Maths and English.
  • IT skills, including Word and Excel.
  • Good communication skills, written and spoken English language skills.
  • A caring and professional attitude, together with the ability to work under pressure in all areas and take responsibility for own workload with good speed and accuracy.
  • A good team worker. Ability to understand and comply with detailed processes and procedures.


Previous healthcare, patient facing work Basic CPR and First Aid. Car user

At SYNLAB, we believe in nurturing a culture of well-being and ensuring our employees are supported both professionally and personally. That’s why we’re thrilled to offer an exhilarating rewards package, including our incredible Wellbeing Allowance worth up to £1500 per annum for our esteemed team members working in Band 2 – 6 roles.  Additionally, for band 5 & 6 roles, where night shift is part of the role requirements, you will receive enhanced night shift payment.

About Us

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to provide a complete pathology offering.

We operate in increasingly diverse environments which is reflected in our workforce, clients, customers, suppliers, communities and partners. We believe an inclusive workplace culture is the best way to source, attract and retain diverse and talented people, and create a sustainable, high-performing workforce.

We believe our staff is vital to the principle of making a positive difference to healthcare, therefore, we promote a culture of continuous personal development where scientists and staff have the support and resources to acquire new skills and build their careers through learning and development opportunities, coaching and clear career pathways.

We promote an open and collaborative culture where leaders act as role models and facilitate a two-way communication, engage with staff and stakeholders transparently and actively encourage feedback and suggestions.

Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion.

SYNLAB UK & Ireland is a committed equal opportunities employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable UK employment

Job Types: Permanent, Full-time

Salary: £20,764.00-£21,318.00 per year


  • Every weekend
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Basildon: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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