SYNLAB UK & Ireland:

Laboratory Administration Officer

  • Full Time
  • Permanent
  • Basildon
  • Salary: £22,816.00-£24,336.00
  • AfC Banding: 3

We are looking to recruit a Receptionist in Basildon.

As a Receptionist, you will be responsible to provide an exceptional ‘Front of House’ service to all staff, visitors, clients and contractors :

  •  To provide point of contact and support for the General Enquires Team, ensuring continued service provision.
  • To ensure compliance with QMS, including SOP, training and competency and appraisal of staff.
  • To provide general administrative duties as part of the Business support team including minute taking, data reporting and supply chain support to the Senior managers
  • To provide Fire Marshall, security monitoring and first aid duties for Reception and associated areas at the Hub site

Primary duties of the job

To greet all staff and visitors in a professional and courteous manner at all times. Ensure the correct registration and identification of visitors.

  • To receive deliveries into the building effectively and in a timely manner
  • To manage booking requests for taxi services, room bookings and guest services.
  • To perform appraisals as required.
  • To be provide administration support to maintain accurate information for the User Handbook and Pathology First website.
  • To ensure information in Handbook regarding General Enquires Helpline and associated functions, ensuring that the information is accurate and updated at all times.
  • Develop good working relationships with Users of the service and visitors to PF
  • To follow established policies and standard operating procedures.
  • To prepare audit information, analyse and prepare power-points as required
  • To develop and maintain standard operating procedures for areas of responsibility, ensuring that all staff are trained and competency assessed according to SOP.
  • Utilise Q-Pulse quality monitoring system and other application software according to authorised protocols
  • To use trust governance software to extract data and assist in the monitoring of action completion
  • To monitor the PF facilities e mail account and maintain a facilities jobs tracker.
  • To raise purchase orders for PF facilities.

Essential Skills and Experience

Range of GCSE or equivalent: which must include English and Maths.

  • Good degree of accuracy & numeracy
  • Have excellent communication skills with the ability to communicate effectively at all levels of staff within the business
  • Ability to maintain an exceptional level of confidentiality, integrity and honesty
  • Understanding of document and change control
  • Good working knowledge of computer applications, including Word, Excel & PowerPoint and capable of learning a variety of bespoke IT applications.
  • Ability to consistently follow set protocols and procedures and work with attention to detail
  • Ability to communicate with a wide range of levels of staff within the laboratory and user organisations
  •  Interpersonal and team working skills
  • Ability to manage time to best advantage and prioritise work for self and others
  • Ability to adapt efficiently to change and work under pressure, maintaining a calmness and professionalism when under pressure
  •  Able to plan activities within area of work
  • Respect others and treat with courtesy at all times


Experience in a laboratory setting.

  • Qualified First Aider, Fire Marshall.
  • Ability to work flexibly at short notice
  • Ability to demonstrate proactive approach to problem solving within boundaries of role
  • Working knowledge of WinPath LIMS, Q-Pulse and Axional, Quality management systems.
  • Knowledge of UKAS ISO 15189 requirements
  • Contextual or other information (applicable to all SYNLAB

At SYNLAB, we believe in nurturing a culture of well-being and ensuring our employees are supported both professionally and personally. That’s why we’re thrilled to offer an exhilarating rewards package, including our incredible Wellbeing Allowance worth up to £1500 per annum for our esteemed team members working in Band 2 – 6 roles.  Additionally, for band 5 & 6 roles, where night shift is part of the role requirements, you will receive enhanced night shift payment.

About Us

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to provide a complete pathology offering.

We operate in increasingly diverse environments which is reflected in our workforce, clients, customers, suppliers, communities and partners. We believe an inclusive workplace culture is the best way to source, attract and retain diverse and talented people, and create a sustainable, high-performing workforce.

We believe our staff is vital to the principle of making a positive difference to healthcare, therefore, we promote a culture of continuous personal development where scientists and staff have the support and resources to acquire new skills and build their careers through learning and development opportunities, coaching and clear career pathways.

We promote an open and collaborative culture where leaders act as role models and facilitate a two-way communication, engage with staff and stakeholders transparently and actively encourage feedback and suggestions.

Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion.

SYNLAB UK & Ireland is a committed equal opportunities employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable UK employment

Job Types: Permanent, Full-time

Salary: £22,816.00-£24,336.00 per year

Ability to commute/relocate:

  • Basildon: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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