SYNLAB UK & Ireland:

Business Support Administrator – Apprenticeship Programme

  • Full Time
  • Permanent
  • Taunton, Somerset
  • Salary: £22,816 - £24,336


Join SYNLAB UK & Ireland’s apprenticeship programme and become a vital part of our team at Southwest Pathology Services (SPS) in Taunton. With our strong partnership with the NHS, we’ve been dedicated to enhancing healthcare services in Somerset for over a decade.

We are offering an 18-month apprenticeship opportunity for a Business Support Administrator within our committed, professional and friendly team in Taunton which will develop into a full time and permanent post upon completion of the apprenticeship. The successful candidate would provide all aspects of administrative support for designated departments within the business and participate in projects as directed.

About the Apprenticeship:

During this apprenticeship, you’ll receive hands-on training, support and practical experience in various aspects of business support administration. You’ll work alongside experienced professionals, gaining valuable insights into the healthcare industry and developing essential skills to excel in your role. Along with dedicated tutor support throughout the program, you would also gain a Level 3 in Business Administration.

This is a fantastic opportunity for someone who is interested in Pathology that would like to develop core skills in Pathology, specimen reception, office administration, compliance, project support and PA.

Your responsibilities will include:

  • Learning to handle confidential clinical information.
  • Participating in meetings, taking accurate minutes and distributing them effectively.
  • Providing professional front of house and customer service support to all users of the laboratory including engineers, visitors and patients.
  • Monitoring the Business Support Outlook inboxes, responding to or redirecting queries where appropriate.
  • Supporting all office administration duties, including answering telephones, drafting documents and correspondence, booking meetings and travel requirements.
  • Participating in department audits and other quality assurance tasks.


  • Must have lived in the UK/EEA continuously for the last 3 years.
  • Must be in a contract of employment for over 30 hours per week.
  • Will not be undertaking any other qualification during this apprenticeship.
  • Level 2 qualification in English / Maths (GCSE or equivalent) referred to as Functional Skills.
  • Certificates must be presented as evidence before enrolment, failure to do so will result in learners having to complete Functional Skills.

Hours: 37.5 hours a week / Mon-Fri – 9am-5pm.

At SYNLAB, we believe in nurturing a culture of well-being and ensuring our employees are supported both professionally and personally. That’s why we’re thrilled to offer an exhilarating rewards package, including our incredible Wellbeing Allowance worth up to £1500 per annum for our esteemed team members working in Band 2 – 6 roles.  Additionally, for band 5 & 6 roles, where night shift is part of the role requirements, you will receive enhanced night shift payment. For Band 7 – 8c roles, a discretionary team performance bonus payment worth up to 5% of salary per annum.

About Us

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to provide a complete pathology offering.

We operate in increasingly diverse environments which is reflected in our workforce, clients, customers, suppliers, communities and partners. We believe an inclusive workplace culture is the best way to source, attract and retain diverse and talented people, and create a sustainable, high-performing workforce.

We believe our staff is vital to the principle of making a positive difference to healthcare, therefore, we promote a culture of continuous personal development where scientists and staff have the support and resources to acquire new skills and build their careers through learning and development opportunities, coaching and clear career pathways.

We promote an open and collaborative culture where leaders act as role models and facilitate a two-way communication, engage with staff and stakeholders transparently and actively encourage feedback and suggestions.

Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion.

SYNLAB UK & Ireland is a committed equal opportunities employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable UK employment law.

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