SYNLAB UK & Ireland:

Band 6 Pathology Support Services Manager

  • Permanent
  • Basildon
  • Salary: ££35,392-£42,618
  • AfC Banding: 6

We are looking for an enthusiastic and responsible Manager to oversee and work alongside our busy and fast paced Specimen Reception teams. The teams are responsible for the acceptance and preparation process of patient’s samples. The Manager will provide cover at The Hub, Bentalls, Basildon as well as our teams at Southend Hospital and Basildon Hospital on a roster system.

The ideal candidate will be a competent individual with the ability to guide and motivate teams, ensuring that the departments are productive and well managed.

Attention to detail, excellent communication and interpersonal skills are essential alongside the ability to demonstrate excellent organisational and leadership skills.

Pathology First delivers a seven day week service. This role will be 37.5 hours Monday to Sunday. The departments work from 0800 to 2000 and shifts are allocated between these hours. Further breakdown of this can be provided on request.

Duties also include:

  • Organise and manage the Pathology Support Services function across Pathology First, and accountable for delivery of high-quality services against agreed quality standards and key performance indicators.
  • Manage on a day-to-day basis the Pathology Support Services Supervisors. To work independently and propose/implement changes to procedures for own area of work.
  • Perform all designated duties within Pathology in accordance with local working practices, to maintain high personal standards and conform to Health and Safety regulations.
  • To continue with personal development through academic or practical experience.
  • Plan and prioritise the delivery of Pathology Support Services activities across a multi-site operational model. Ensuring appropriate staffing levels, responding appropriately to the needs of routine and urgent activities.
  •  Writing business cases for changes/developments of service. To propose and implement changes to standard operating procedures as required in order to develop and streamline the service or to reflect other changes.
  • To be responsible for staff management of department, including:
  • Recruitment and induction of new staff
  •  Performance management, including appraisals and also management of conduct and performance issues
  • Sickness absence management
  • Ensuring compliance with professional training and statutory and mandatory training within department
  • Authorisation of payroll and expenses
  • Ensuring compliance with all relevant iPP policies and procedures
  • To identify & implement any development needs, organising team resources to successfully achieve goals & objectives.


  •  Degree level qualification or equivalent and 4 GCSE at Grade A-C or equivalent, including Maths and English.
  • Proven experience and knowledge of specimen receipt and preparation procedures for biomedical testing.
  • High degree of accuracy & numeracy.
  • Ability to communicate with a wide range of levels of staff within the laboratory and user organisations.
  • Good developed interpersonal and team working abilities.
  • Experience of managing a group of staff
  • Attendance management skills.
  • Good organisational skills with good time management skills.
  • Ability to adapt efficiently to change.
  • Able to plan activities within area of work
  • High degree of dexterity required
  • Able to concentrate for prolonged periods of time

Desirable :

  • NHS work experience
  • Previous supervisory role experience
  • HR experience recruitment and staff selection skills
  • Performing Appraisal experience

At SYNLAB, we believe in nurturing a culture of well-being and ensuring our employees are supported both professionally and personally. That’s why we’re thrilled to offer an exhilarating rewards package, including our incredible Wellbeing Allowance worth up to £1,500 per annum for our esteemed team members working in Band 2 – 6 roles.  Additionally, for band 5 & 6 roles, where night shift is part of the role requirements, you will receive enhanced night shift payment.

About Us

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to provide a complete pathology offering.

We operate in increasingly diverse environments which is reflected in our workforce, clients, customers, suppliers, communities and partners. We believe an inclusive workplace culture is the best way to source, attract and retain diverse and talented people, and create a sustainable, high-performing workforce.

We believe our staff is vital to the principle of making a positive difference to healthcare, therefore, we promote a culture of continuous personal development where scientists and staff have the support and resources to acquire new skills and build their careers through learning and development opportunities, coaching and clear career pathways.

We promote an open and collaborative culture where leaders act as role models and facilitate a two-way communication, engage with staff and stakeholders transparently and actively encourage feedback and suggestions.

Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion.

SYNLAB UK & Ireland is a committed equal opportunities employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable UK employment law.

Tick if Yes
Upload your CV/resume or any other relevant file. Max. file size: 200 MB.

Latest SYNLAB UK & Ireland News
SYNLAB sets its Sights on Becoming the UK’s Leading Laboratory Diagnostics Organisation

Published: 23rd August 2023Science for Life, Health and Wellbeing SYNLAB, the medical diagnostics provider, has set out its ambition to become the UK’s leading  laboratory…

Read More (about 'SYNLAB sets its Sights on Becoming the UK’s Leading Laboratory Diagnostics Organisation')
Modern Slavery & Human Trafficking Statement 2023

Published: 11th July 2023INTRODUCTION This is SYNLAB UK and Ireland’s (SYNLAB UK&I) Modern Slavery and Human Trafficking Statement under Section 54 of the UK Modern…

Read More (about 'Modern Slavery & Human Trafficking Statement 2023')
Exceptional talent honoured during SYNLAB awards programme

Published: 8th December 2022SYNLAB’s 2022 Excellence Awards recognised individuals and teams from across its UK & Ireland services, who display outstanding service in their roles….

Read More (about 'Exceptional talent honoured during SYNLAB awards programme')
SYNLAB Primed to Help Steer NHS’s COVID Bounce Back

Published: 13th October 2022SYNLAB is ready to play a key role in assisting the UK’s ongoing COVID recovery after securing membership of NHS England’s Increasing…

Read More (about 'SYNLAB Primed to Help Steer NHS’s COVID Bounce Back')
Landmark Day for Pathology Partnership with Launch of Synnovis Brand

Published: 4th October 2022 A pathology partnership performing 32 million tests a year has been relaunched as ‘Synnovis’ – officially heralding the start of a…

Read More (about 'Landmark Day for Pathology Partnership with Launch of Synnovis Brand')
Pathology laboratory becomes the first in the UK to support remote plate reading  

Published: 15th June 2022A pathology laboratory is leading the way in speeding up access to patient care and treatment after becoming the first in the…

Read More (about 'Pathology laboratory becomes the first in the UK to support remote plate reading  ')
SYNLAB ESG Roadmap and Framework

Published: 17th May 2022Introduction SYNLAB UK&I is thrilled to publish its UK&I ESG Framework and Roadmap, which outlines out how we will achieve our ESG…

Read More (about 'SYNLAB ESG Roadmap and Framework')
GENDER Pay Gap Report 2020-21

Published: 21st September 2021A Message From Our CEO Whilst we are pleased at the improvement in our gender pay gap over the past four years,…

Read More (about 'GENDER Pay Gap Report 2020-21')
SYNLAB Goes Public

Published: 30th April 2021We are proud to announce that SYNLAB is now listed on the Frankfurt Stock Exchange. This historical milestone is built on the…

Read More (about 'SYNLAB Goes Public')